FREQUENTLY ASKED QUESTIONS
To place an order, simply browse through our products, select the items you wish to purchase, and add them to your cart. Proceed to checkout, where you'll be prompted to enter your shipping and payment information.
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and sometimes alternative methods like (Apple Pay or Google Pay) will be available soon.
Absolutely. We prioritize the security of our customers' information. Our website is encrypted with SSL technology to ensure that all your personal and payment information is securely transmitted.
We process orders quickly to ensure prompt delivery. Therefore, modifications or cancellations may not always be possible. Please reach out to our customer support as soon as possible if you need assistance with your order.
Upon successfully placing your order, you'll receive an order confirmation email containing all the details of your purchase, including the items ordered, shipping address, and estimated delivery date.
Yes, we offer international shipping to select countries. During checkout, you can enter your address to see if we ship to your location and to calculate the shipping costs.
Once your order has been shipped, you'll receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your package.
Yes, we regularly run promotions and discounts. Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest offers.
If you have any questions, concerns, or need assistance with your order, our customer support team is here to help. You can reach us via email at [info@velvetside.com] or through our Contact form on the right or below.
Yes, we strive to ensure that the product images displayed on our website accurately represent the items you will receive. However, please note that slight variations in color or appearance may occur due to factors such as screen resolution or lighting conditions. Rest assured, we work closely with our suppliers to maintain the highest quality standards, and we're committed to delivering products that meet your expectations. If you have any concerns about a specific item, feel free to reach out to our customer support team for further assistance.
