FAQ
INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How can I place an order?
To place an order, simply browse through our products, select the items you wish to purchase, and add them to your cart. Proceed to checkout, where you'll be prompted to enter your shipping and payment information.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and sometimes alternative methods like (Apple Pay or Google Pay) will be available soon.
Is it safe to shop on your website?
Absolutely. We prioritize the security of our customers' information. Our website is encrypted with SSL technology to ensure that all your personal and payment information is securely transmitted.
Can I modify or cancel my order after it's been placed?
We process orders quickly to ensure prompt delivery. Therefore, modifications or cancellations may not always be possible. Please reach out to our customer support as soon as possible if you need assistance with your order.
How will I know if my order has been successfully placed?
Upon successfully placing your order, you'll receive an order confirmation email containing all the details of your purchase, including the items ordered, shipping address, and estimated delivery date.
Do you offer international shipping?
Yes, we offer international shipping to select countries. During checkout, you can enter your address to see if we ship to your location and to calculate the shipping costs.
How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your package.
Do you offer discounts or promotions?
Yes, we regularly run promotions and discounts. Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest offers.
How can I contact customer support?
If you have any questions, concerns, or need assistance with your order, our customer support team is here to help. You can reach us via email at [info@velvetside.com] or through our Contact form on the right or below.
Will I receive the same product that I see in the picture?
