Refund & Return Policy – Velvet Side

At Velvet Side, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we’re here to help with our hassle-free Refund & Return Policy.

1. Returns:

We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, altered, or not in their original condition may not be eligible for return.

2. Initiate a Return:

To initiate a return, please contact our customer support team within 30 days of receiving your order. You can reach us via email at support@velvetside.com or through our website’s contact form. Please provide your order number and a brief explanation of the reason for the return. Our customer support team will guide you through the return process and provide you with the necessary instructions.

3. Return Shipping:

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part, such as receiving an incorrect or defective item. We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

4. Refunds:

Once your return is received and inspected, we will send you an email notification to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.

5. Exchanges:

If you would like to exchange an item for a different size, color, or style, please contact our customer support team to arrange for an exchange. Exchanges are subject to availability, and we will do our best to accommodate your request.

6. Non-Returnable Items:

Certain types of items are non-returnable, including gift cards, downloadable software products, and personalized or custom-made items. These items are exempt from being returned unless they are defective or damaged upon receipt.

7. Contact Us:

If you have any questions or concerns about our Refund & Return Policy, please don’t hesitate to contact us. Our friendly customer support team is here to assist you and ensure that your shopping experience with Velvet Side is nothing short of exceptional.

Thank you for shopping with Velvet Side – Where Style Meets Convenience!